Policies

REFUND POLICY – All refund requests must occur within 1 day of receiving your order. Please email us your intent at charlesavenueflowers@gmail.com.  When your tubers arrive, inspect them immediately. If there are any visible issues, we ask that you take photos and a quick video. Once we review your email request we will notify you of our decision to refund or not. Tubers that are obviously damaged are never shipped out by us. Sometimes damage can occur during shipping, however we take as much precaution as possible to eliminate movement inside the box. Tubers are only shipped with visible eyes and/or buds sprouting. If your tuber turns out to be a misidentification once it blooms, please email us and include a photo of the plant/flower. While we won't be able to refund the tuber, we can offer to send a replacement tuber to you the following season. We take great care when labeling tubers to prevent mixups. It's never fun to be sent the wrong tuber.  Errors happen, but we take great care in dividing, labeling, fulfilling orders and shipping to make it as error free as possible. Additionally with regards to virus and/or gall, we cannot offer refunds if your dahlia develops a virus or gall. Occasionally we will work with a customer if it turns out to be a known issue, but the fact that dahlia virus can be spread via flying insects, we cannot accept responsibility. Gall can take up to two years to show itself from a tuber and the bacteria also lives in the soil naturally. If your tuber becomes damaged while planted from pests or rodents, this can trigger a reaction as the bacteria enters the plant. But in the event when you are waking your tubers ordered from us, and you see potential signs of gall, please take photos and email us straight away. We are very conscientious when it comes to culling suspicious plants and tubers when digging as well as sanitizing all tools used in the process.

SHIPPING: We take careful consideration of both your shipping zip code and ours prior to dispatching any orders of tubers or cuttings. In colder weather conditions, we include heat packs to ensure the plants' wellbeing during transit. To minimize the risk of weekend delays with the courier, most orders are shipped out on Mondays or Tuesdays. This approach helps ensure that your plants arrive in optimal condition.

Dahlia tubers will ship in April/May when the threat of frost has passed. 

• Please ensure proper handling of your tubers upon receipt. In spring, promptly move them to your designated tuber area. Cover them with potting soil in an unsealed plastic bag to facilitate waking and pre-sprouting until they are ready for garden planting.
• If you receive tubers during the off-season (fall and winter), do not leave the shipment outside. Please bring the tubers indoors as soon as possible. Proceed to follow your preferred storage process after opening and inspecting the shipment.
• For optimal winter storage, tubers should be kept in a cool, dark environment (40F-50F and 70% humidity) until it is time for them to awaken. This careful handling ensures the health and vitality of your tubers throughout storage. For more information on the media to store tubers, please email us for help.

COMBINING SHIPPING:  Certainly we can accommodate combined shipping for an additional order provided that your initial order has not yet been shipped, and you have not received a shipping confirmation email from us. Please notify us via email of your intent to place another order, and we will promptly check the status of your initial order and inform you accordingly. Further instructions on how to place your second order without incurring additional shipping charges will be included in our response. I check emails multiple times per day, so don't worry that I won't see it in time.

By purchasing this tuber, you are agreeing to the refund policy stated above.

Please contact us at charlesavenueflowers@gmail.com with any questions. Thank you for shopping with me!